Payment policy

How payments, refunds, and payouts work.

Payment status

Accepted bookings can require payment before travel. Payouts are reviewed before release.

Passengers pay after a booking is accepted. Full card details are not stored by apinlo.

A platform fee may be deducted from successful payments before driver payout.

Drivers can request payout for eligible completed payments.

Payouts may be reviewed before they are released.

Refunded, failed, disputed, or cancelled payments are not eligible for payout.

Common payout states.

Payout request received.

Review or payout preparation in progress.

Payout completed.

Payout was not approved.

Payout request was stopped.