Privacy policy

We collect information needed to create accounts, manage profiles, post journeys, request seats, communicate, provide support, and keep the service working. This may include contact details, profile details, journey and booking information, messages, support requests, uploaded evidence, payment records, device and usage data, and cookie preferences.

We use information to run the journey-sharing service, manage accounts, show relevant journey details, send notifications, support payments and payouts where available, respond to support requests, improve reliability, reduce misuse, and meet legal or safety responsibilities.

Some features may require identity, driver, or vehicle information. Checks help reduce risk, but they do not guarantee that every journey or user is risk-free. We may use service providers where needed to support verification and account checks.

Payment and payout information may be used to process accepted bookings, record fees, handle refunds or disputes, and support driver payout readiness where those features are enabled. Payment details may be shared with a payment provider where needed to operate the service.

Location or trip progress information may be used for live journey features and emergency sharing where enabled. Emergency sharing is a support tool for trusted contacts and is not a replacement for local emergency services.

Uploads may include profile photos, identity evidence, driver or vehicle documents, and support evidence. Access is limited to what is needed for account, safety, support, or operational review.

Messages, notifications, and support requests may be used to help passengers and drivers coordinate journeys, resolve issues, and investigate reports. Support outcomes are not guaranteed.

Essential cookies keep the service secure and working. Preference storage remembers choices such as theme and cookie settings. Analytics or measurement tools may be used only where enabled and where the required choices have been provided.

We keep information for as long as needed to provide the service, manage safety and support issues, maintain records, resolve disputes, and meet legal or operational requirements. Retention periods may vary by record type.

Depending on where you live, you may have rights to access, correct, delete, restrict, object to, or receive a copy of your personal information. You can contact us about privacy requests at privacy@apinlo.com.

For privacy questions, contact privacy@apinlo.com. For support requests, use the support page.